FAQs
What Payment Methods Do You Accept?
We currently accept the following payment methods:
- Secure Online payment using Midtrans.
- Credit Card: VISA and Mastercard in Rupiah Currency
- Virtual Account: BCA | Mandiri
- E-Wallet: Ovo, Gopay, QRIS, Shopeepay
Note:
- You need to complete the Payment required within 15 minutes or the Virtual Account invoice will expired.
- Once paid, your order will automatically be updated. No remittance slip is required.
- Your order will not be processed until payment confirmation is received.
Delivery or Pickup?
We offer both delivery and pickup orders. For delivery services, we collaborate with gojek and lalamove.
Order online and pickup at stores is available in our selected stores from Monday to Sunday.
Note.
- Same day delivery for orders before 16.00 and available from Monday to Sunday.
- Orders after 16.00 will be delivered on the next day.
Is Tax Included in The Price?
Yes, all prices are tax inclusive for your convenience.
How Can I Check the Status of My Order?
Please log in to your account and click here to view your order status/history.
What Are the Benefits of Creating an Account?
- You can save your billing and shipping address for future use; this saves time during checkout.
- You can check your order history and order status.
- Creating an account means you are eligible to join a reward program where you can collect and redeem points for a discount in the next purchase.
What is Reward Program?
- Our reward program allows you to earn point from all your purchases and you can redeem your points for your next purchase
- Every purchase of Rp35,000 and multiples, you will get a reward of Rp5,000 (applies multiply)
- Reward points do not apply to a delivery fee.